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HEAT SEAL WARRANTY INFORMATION


Any questions on warranty information please contact us (800) 342-6329.


Download the Warranty Information PDF   |    Download the Energy Smart Wrapper Warranty PDF

 

HEAT SEAL WARRANTY PROCEDURE

Have your Heat Seal Distributor Service Technician examine the machine and the parts to determine if it is covered by the Heat Seal Warranty. Call Heat Seal customer service with the MODEL NUMBER and SERIAL NUMBER and request a replacement part. At this time, request an Return Authorization (RA) number so that the failed part can be returned to Heat Seal for evaluation.  Returns must be prepaid shipped back to Heat Seal within 30 days of granted RA number. Heat Seal can ship most replacement parts next business day, if necessary. Heat Seal requires a Purchase Order for the replacement part and Heat Seal will issue a credit to your account when the failed part has been returned to our factory and evaluated.  Warranty related replacement parts are Ground shipped only.


HEAT SEAL FOOD PACKAGING AND PROCESSING WARRANTY

Heat Seal warrants food related hand wrap machines against defective parts for a period of one (1) year from the date of purchase, for machines shipped after September 1, 2013. Machines shipped prior, and machines other than food related hand wrap machines, carry a 90 day warranty. Parts will be replaced by Heat Seal to the Distributor upon receipt and evaluation of the defective part at our factory. Any related labor, service or expendable parts such as Non-stick Covers and Belting Material are not included. The Purchaser is solely responsible for the safe installation and operation of the equipment. Damage due to misuse, misapplication, modification or damage occurring during transit/shipping is not covered.


HEAT SEAL TABLE WARRANTY

Heat Seal LLC warrants to the original owner that all tables supplied that are manufactured by Heat Seal LLC will be free from defects in materials and workmanship for a period of one year from date of original installation, not to exceed 18 months from the date of shipment. All warranty claims must be supported by digital photos clearly showing the warranty defect. Return authorization is required on all warranty claims. Any product authorized for return requires proper packaging and crating by the end user to prevent additional freight damage.

This warranty is valid providing that the equipment is properly handled, adjusted and maintained.

This warranty does not apply to damages which may result from neglect, misuse of product, accidental or intentional damage, alteration to product, exposure to extreme conditions, and/or use of corrosive materials on product.

Heat Seal’s obligation under this warranty is hereby limited to repair or replacement of product at our sole discretion.


HEAT SEAL INDUSTRIAL EQUIPMENT WARRANTY

For a period of one or two years, depending on the machine, after the shipment of PRODUCT from the factory, Heat Seal will supply free of charge, FOB Cleveland, OH, replacement of parts that prove defective in workmanship or material. In order to receive parts at no charge under warranty, defective parts must be returned, freight prepaid to Heat Seal. Warranty does not cover labor or related services and parts replaced under warranty carry a 90 day warranty.

The warranty does not extend to parts designed to wear in normal operation and must be replaced periodically, or where damage is caused by negligence, accident, abuse or improper installation and operation. The following are considered as wear parts: fuses, seal wires, spring cylinders, Non-stick tape, seal pads, belting, tunnel curtains and coated seal bars.

THIS UNDERTAKING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES.

LIMITATION OF LIABILITY

BUYER FURTHER AGREES THAT HEAT SEAL WILL NOT BE LIABILE FOR ANY CLAIM OF ANY KIND OF LIABILITY FOR LOSS OF USE, LOSS OF PROFITS OR FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

CANCELLATION

Buyer may cancel order only by providing written notice received at our office prior to shipment. Deposits are non-refundable.

Heat Seal will stop work on the order promptly once written notice has been received Standard Equipment: Buyer agrees to pay all Heat Seal’s REASONABLE COSTS due to order cancellation Special or Non-Standard Equipment: Heat Seal retains non-refundable deposit. Buyer agrees to pay all additional costs incurred by Heat Seal in excess of non-refundable deposit.

TITLE RISK OF LOSS INSURANCE ASSIGNMENT

Delivery of goods FOB Heat Seal’s plant to a carrier or Buyer shall constitute transfer of risk of loss. Title to the goods shall remain with Heat Seal until full purchase price is paid. Buyer agrees to keep the goods fully insured with Heat Seal as a named loss payee until the full purchase price is paid. Neither the Buyer nor Heat Seal shall assign this contract without prior written consent from the other.


AMPAK WARRANTY INFORMATION

For a period of one year after the shipment of PRODUCT from the factory, Ampak will supply free of charge, FOB Cleveland, Ohio, replacement parts for parts that prove defective in workmanship or material. Defective parts must be returned, freight prepaid to Ampak for full credit. The warranty does not extend to parts designed to wear in normal operation and must be replaced periodically, or where damage is caused by negligence, accident, abuse or improper installation and operation.

GOODS NOT MANUFACTURED BY AMPAK CARRY ONLY THE MANUFACTURER’S WARRANTY.

Ampak assumes no responsibility for the quality and performance of films, board or any other materials used with the Ampak product.

THIS UNDERTAKING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES.

LIMITATION OF LIABILITY

BUYER AGREES THAT IN NO EVENT SHALL AMPAK HAVE LIABILITY FOR DIRECT DAMAGES IN EXCESS OF THE CONTRACT PRICE OF THE GOODS IN RESPECT OF WHICH CLAIM IS MADE AND BUYER FURTHER AGREES THAT IN NO EVENT SHALL AMPAK FOR ANY CLAIM OF ANY KIND OF LIABILITY FOR LOSS OF USE, LOSS OF PROFITS OR FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

CANCELLATION

Buyer may cancel order only by providing written notice received at our office prior to shipment. Deposits are non-refundable.

Heat Seal will stop work on the order promptly once written notice has been received Standard Equipment: Buyer agrees to pay all Heat Seal’s REASONABLE COSTS due to order cancellation Special or Non-Standard Equipment: Heat Seal retains non-refundable deposit. Buyer agrees to pay all additional costs incurred by Heat Seal in excess of non-refundable deposit.

TITLE RISK OF LOSS INSURANCE ASSIGNMENT

Delivery of goods FOB Ampak’s plant to a carrier or Buyer shall constitute transfer of risk of loss. Title to the goods shall remain with Ampak until the full purchase price is paid. Buyer agrees to keep the goods fully insured with Ampak as a named loss payee until the full purchase price is paid. Neither Buyer nor Ampak shall assign this contract without prior written consent to the other.