Heat Seal Warranty

Heat Seal warrants parts and machines for a period of 90 days up to 2 years. Please refer to product page or spec sheet for specific warranty period length.


Heat Seal Warranty Process:

Complete the Heat Seal Warranty form. Once the warranty form is submitted, Heat Seal will contact you on or before the following business day to confirm your request.

Replacement orders ship out standard Ground.

Heat Seal will provide a Return Authorization # AND we require a purchase order OR written approval for the replacement order prior to shipment.

The defective part will need to be returned to Heat Seal with your RA# referenced on the box or shipping label within 30 days. Shipping for the returned item is to be prepaid by customer. Once the defective part is evaluated Heat Seal will determine if credit can be given. Damage due to misuse, misapplication, modification, improper installation, or damage during transit will not be covered.

Limitation of Liability:

Buyer agrees that in no event shall Heat Seal have liability for direct damages in excess of the contract price of the goods in respect of which claim is made. Buyer agrees that in no event shall Heat Seal, for any claim of any kind be liable for loss of use, loss of profits, or for any indirect, incidental or consequential damages.


Buyer may cancel an order by providing written notice which is to be received, prior to shipment. Deposits are non-refundable. Heat Seal will stop work on the order promptly once written notice has been received.

Standard Equipment: Buyer agrees to pay all Heat Seal’s REASONABLE COSTS due to order cancellation. Reasonable costs will be documented and provided.

Special or Non-Standard Equipment: Heat Seal retains non-refundable deposit. Buyer agrees to pay all additional costs incurred by Heat Seal in excess of non-refundable deposit. Additional costs will be documented and provided.

Title Risk of Loss Insurance Assignment:

Delivery of goods FOB Heat Seal’s plant to a carrier or Buyer shall constitute transfer of risk of loss. Title to the goods shall remain with Heat Seal until the full purchase price is paid. Buyer agrees to keep the goods fully insured with Heat Seal as a named loss payee until the full purchase price is paid. Neither Buyer nor Heat Seal shall assign this contract without prior written consent to the other.